In class we were told to edit a Wikipedia page of a topic we know most about. I chose retail because I have worked in retail for about three years and know a lot about it. I was able to edit the article without even having an account. When I came across the article about retail it was not long and under the customer service section there was one sentence: “According to the book "Discovery-Based Retail"[3] customer service is the "sum of acts and elements that allow consumers to receive what they need or desire from your retail establishment." In my opinion, that one sentence does not give outsiders enough information to fully understand customer service in retail. I believe that it is important for a store to do everything in the their power to make sure a customer leaves happy, with a product or not.
I think that Wikipedia is reliable source that gives people quality information. If people are writing false information the editor of the article can claim a dispute and have it removed. So, I think its up to the person doing the research to be cautious of what information they use from Wikipedia and make sure they do their own research. I think it is remarkable site that allows everyone to be an editor giving people something to be proud and a sense of importance. Its a community where everyone joins together to spread the knowledge.
